Withdrawal & Return

Return Policy

EU consumers have a 14-day withdrawal. If you want to return the ordered goods then you can send them back to us within 14 days.

• please register your withdrawal via e-mail at retoure@mientus.com or use the withdrawal form 
• tell us your order number and name, as well as the items you want to return
• we will process your request as soon as possible and send you all further information regarding your return
• for returns within Germany we send you a cost-free DHL return label
• for orders from other countries inside the EU please return the goods at your own expense with a shipping service of your choice within 14 days to the following address:

           mientus.com
           Michael Mientus GmbH 
           Wilmersdorfer Straße 73 
           10629 Berlin
           Germany

• the right of withdrawal does not apply to distance contracts for deliveries outside the European Union.

Requirement for the refund

• the products you return must be in a new, unused and unworn condition with all the original packaging
• our mientus seal and special spare parts, as well as product packaging (such as buttons, shoe box, etc.) must be intact
• garment tags must still be attached on all returned items
• proper and safe repackaging of the parcel before shipment is a prerequisite for the acceptance of your return

 Refund

• with your tracking number you can check if your return has already arrived.
• after checking the goods, labels and boxes, as well as the mientus seal, the refund will be made to your payment account within 14 days.

If you have further questions or problems feel free to ask our customer support.