Contact & Customer Service
Help & Information
- You can find a lot of useful information about the order and payment process, our shipping service and returning goods under "Help & Information" at the bottom of this page.
- If you have any further questions, please do not hesitate to contact our online team.
Contact our support team
- We will be happy to answer any questions about your order or inquieries to individual products on mientus.com.
- For faster processing of your inquiry please indicate your order number, or the link to the product page, as well as your desired size.
- We will answer your inquiries from Monday to Friday between 10am and 6pm.
- Please contact us by email at onlinestore@mientus.com or use the Contact Form.
Help with size selection
- each of our designers has his own individual style, size and fit may vary by season and collection!
- on the product pages we mention the size we have used for the photo and its measurements
- please compare the details with your clothes
- contact us at onlinestore@mientus.com if you are not sure with the size - we will be happy to advise you!
14 days right of withdrawal within the EU
- if a product does not fit or please, that's no problem at all - you have 14 days to withdraw your order
- please register your withdrawal via e-mail at retoure@mientus.com or use the withdrawal form
- tell us your order number and name, as well as the items you want to return
- we will process your request as soon as possible and send you all further information regarding your return