Right of withdrawal

Right of withdrawal pursuant to §312g

Consumers in the EU have a 14-day right of revocation. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Michael Mientus GmbH, Wilmersdorfer Straße 73, 10629 Berlin) of your decision to withdraw from this contract by an unequivocal statement (e.g. e-mail or a letter sent by post). You may use the model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

The withdrawal should be addressed to:

Michael Mientus GmbH
Wilmersdorfer Straße 73
10629 Berlin, Germany

via e-mail: retoure@mientus.com  or via our  withdrawal-form

Return Policy inside Germany:

You can request a return shipping label for the cost-free return of goods by DHL within Germany at retoure@mientus.com or via our withdrawal-form. Returning goods is free-of-charge and insured, if you pack your return package properly and return it with DHL from within Germany. The products you return must be in a new, unused and unworn condition with all the original packaging. Garment tags must still be attached and our special mientus.com tag must be intact on all returned items.

Proper and safe repackaging of the parcel prior to shipment is a prerequisite for the acceptance of your return shipment and at the same time prevents damage claims in the event of damage or loss of the goods during transport.

Return Policy inside the EU:

Consumers in the EU have a 14-day right of revocation. You can return goods you have ordered from us for any reason at any time within 14 days of receipt, for a full refund or exchange. The products you return must be in a new, unused and unworn condition with all the original packaging. Garment tags must still be attached and our special mientus.com tag must be intact on all returned items. 

The costs of returning goods to us shall be borne by the customer. The customer is liable for any damage or loss of goods in transit caused by improper or careless packaging of the returned goods.

To exercise the right of withdrawal, you must inform us via email at retoure@mientus.com or via our withdrawal-form. We will credit the value of the goods to you without delay upon receipt of the goods returned by you. Please send the goods at your own expense within 14 days to the following address, using a shipping service of your choice:

 

Michael Mientus GmbH
Wilmersdorfer Straße 73
10629 Berlin
Germany
Tel.:+ 49 - (0)30 - 323 90 77

 


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods if you ship inside Germany. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The customer is liable for any damage or loss of goods in transit caused by improper or careless packaging of the returned goods.

There is no right of revocation in the case of distance selling contracts

  1. for the supply of goods which have been manufactured to customer specifications, which have been unambiguously purpose-made according to personal requirements, which by virtue of their nature are not suitable for return or are liable to deteriorate rapidly, or whose expiry date has exceeded.
  2. for deliveries outside the EU. The costs, resulting from a refusal to accept a parcel, will be borne by the customer, as well as the return costs and additional service charges by our shipping service provider.
  3. for the delivery of newspapers, journals and magazines, unless the consumer has submitted his statement of contractual agreement by telephone.

mientus.com reserves the right to refuse the acceptance of goods that have been returned unauthorized and / or in disregard of the instructions, or to return them to the address specified in the order. If such a return is nevertheless accepted, mientus.com will deduct 10% of the refund as administration costs.

mientus.com reserves the right to refuse returns that are not returned as agreed, should the acceptance incur additional costs for mientus.com or require pick-up at a branch of the courier. 

For incorrectly packed returns packages, we reserve the right to refuse acceptance in case of doubt. The customer is liable for any damage or loss of goods in transit caused by improper or careless packaging of the returned goods.

In the case of receiving a return, the content of which does not correspond to the goods declared in the cancellation, mientus.com reserves the right to demand from the customer sufficient proof that the goods were actually sent.

If, in agreement with the client of mientus.com, an investigation of the shipment's course of the return by the shipping service provider is commissioned, we reserve the right to withhold payments already received until the final opinion of the commissioned company and to refuse reimbursement after examination of the facts.

Michael Mientus GmbH

Mai 2020