Contact & Customer Service
How can we assist you?
Our customer service is available from Monday to Friday between 10 am and 6 pm and will promptly answer all your questions about the mientus ONLINE STORE. Please send us an email to onlinestore@mientus.com, or use the contact form.Under the Information and our FAQ, you will find numerous useful tips and information that will guide you quickly and conveniently through our online store. Learn how to place an order in a few steps, track the delivery of your package, and much more.
Do you have a question about your order? Please send us an email to onlinestore@mientus.com or use the contact form. For faster processing of your request, please always provide your name and order number. We strive to process your request as soon as possible.
Would you like to return an order? Use our new returns portal if you want to return an order to us. There you will receive your free DHL label for returns within Germany.
We are happy to assist you with size selection! Each of our designers has their own individual style. Sizing and fit can vary depending on the season and collection. On the product pages, you will find a size indication of the model and the photo part for comparison. For further questions about size, cut, and other product details, feel free to contact us at onlinestore@mientus.com.
Information about the mientus STORES: For questions about our mientus stores in Berlin and Hamburg, you will find all the info here
- Contact details
- Opening hours
- Information on our assortment