Customer Service

  • on our HELP page we noted many useful information to find your way around mientus.com quickly and easily. In addition to the details of payment and shipping methods, we also give you a lot of practical tips on the product search, the order process, or our return policy.
  • please contact our customer service for further questions via e-mail to onlinestore@mientus.com or use our contact form.
  • our business hours are temporarily from Monday to Friday from 10 am to 4 pm (CET).

 

Help with size selection

  • each of our designers has his own individual style, size and fit may vary by season and collection!
  • on the product pages we mention the size we have used for the photo and its measurements 
  • please compare the details with your clothes
  • contact us at onlinestore@mientus.com if you are not sure with the size
  • we will be happy to advise you!

 

Comfortable size exchange

If you want a size exchange, please send us your order number and your size request to onlinestore@mientus.com.

  • Within Germany you will receive your DHL return label for free return shipping. We will make every effort to reserve the right size for you.
  • Returning from inside the EU is not free, but you do not have to pay for the delivery of the exchange.
  • UPS will send you a new shipping confirmation asap after we have received your return.

 

14 days right of withdrawal within the EU

  • if a product does not fit or please, that's no problem at all - you have 14 days to withdraw your order
  • please register your withdrawal via e-mail at retoure@mientus.com or use the withdrawal form
  • tell us your order number and name, as well as the items you want to return
  • we will process your request as soon as possible and send you all further information regarding your return

 

Free shipping within Germany

  • Your order will be processed within 1 to 5 business days and shipped by UPS or DHL.
  • UPS or DHL will send you an e-mail with your shipping confirmation and your tracking number
  • shipping within Germany usually takes 1 to 2 business days

 

Free return shipping within Germany

  • the return is free of charge and insured within Germany if you send back within 14 days via the DHL return portal
  • after your withdrawal we will send you a DHL return label, which you can print out, or let print out via the QR code at the DHL station
  • you can hand in your return shipment at any DHL station
  • Please note that we can only accept products that are returned on time and in perfect condition. Our mientus seal, special spare parts and product packaging (e. g. buttons, shoe boxes, etc.) must be undamaged.

 

Quick refund

  • with your tracking number you can check if your return has already arrived.
  • after checking the proper condition of the goods, labels and boxes, as well as the mientus seal, the refund will be made to your payment account within 14 days.

 

Safe and convenient payment

You can pay for your purchase on mientus.com with the following payment methods: 

  • KLARNA (your usual online banking procedure via your bank with Pin and Tan)
  • PayPal (set up a free PayPal account and benefit from buyer protection!)
  • EC Direct Debit (One-time authentication for the EC Direct Debit procedure via PayPal. You don't need a PayPal account!)
  • VISA (input of credit card data and authentication with Verified by VISA)
  • MasterCard (credit card data input and authentication with MasterCard ID Check)
  • American Express (input of credit card data and authentication with SafeKey)
  • JCB (credit card data input and cardholder authentication J/Secure)

 


Fast and safe shipping service

  • within Germany we deliver free of charge with UPS or DHL (1 to 5 days)
  • within the European Union we ship with UPS Standard (usually 2 to 7 days)
  • worldwide we ship with UPS Express Saver (usually 2 to 7 days)
  • shipping method and shipping costs are determined automatically based on your delivery address and displayed in the checkout

Germany

  • use the free round-trip shipping with UPS / DHL (delivery time: 1-5 working days)

EU shipping

  • within the EU we deliver our goods with UPS standard. The shipping costs are not included in the prices indicated at mientus Online Store.
  • Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Austria, Poland, Sweden, Spain, Czech Republic, Hungary, United Kingdom 14.90 € (2 - 7 working days)
  • Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia 17.90 € (2 - 7 working days)
  • Canary Islands, Cyprus 35.00 € (3 - 14 working days)

Worldwide shipping

  • for orders with destination outside the EU, the total amount without German VAT (16%) is displayed in the overview
  • Switzerland 20.00 € (2 - 7 working days)
  • Liechtenstein, Norway 22.00 € (2 - 7 working days)
  • Australia, China, Hong Kong, India, Indonesia, Israel, Japan, Canada, Macau, Malaysia, Mexico, Republic of Korea, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Turkey, USA, United Arab Emirates 70.00 € UPS Express (2 - 7 working days)
  • the prices on mientus.com do not include any import taxes and customs duties of the respective destination country
  • please note that taxes, duties and import charges are applied to each country and will be charged separately by UPS

Further information you can find at mientus help. Please use our contact form for further questions.

We are looking forward to your next visit on mientus.com!