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Find our products:

  • For a quick search use the field in the right corner of our site
  • Enter the products’ name, the label or keywords
  • browse the categories by labels
  • browse the labels by name, price or date of upload

Choosing the size:

Our designers all have their own individual style. Sizes and fit may vary by season and collection. Feel free to contact us at onlinestore@mientus.com We are pleased to help you.

Shopping cart:

  • Select the size of your item of choice and click “add to cart“
  • Now you will see a confirmation above the product´s picture
  • You are able to see the content and the total price of your shopping cart while continue shopping
  • Click “Go to basket“ to place your order
  • You can pay with SOFORT Banking, PAYPAL, EC Direct Debit, VISA, MASTERCARD, AMERICAN EXPRESS and JCB.

Delivery Options:

Germany – free shipping with UPS / DHL (1-5 business days)

mientus.com will not ship to PO Boxes.

EU Shipping

Inside the European Union we deliver our goods with UPS. Shipping costs are not included in the prices quoted in the Online Store.

14.90 € UPS (3 to 7 business days):
Austria, Belgium, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, United Kingdom

17.90 € UPS (3 to 7 business days):
Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia

17.90 € UPS (5 to 21 business days):
Zypern

Worldwide Shipping (up to 5 kg)

Into the following countries we ship without german VAT (19%). After you have chosen your payment method, the total amount without german VAT is shown in the overview!

Switzerland
20.00 € UPS (3 to 7 business days)

Liechtenstein
22.00 € UPS (3 to 7 business days)

Canary Islands
70.00 € UPS Express (3 to 7 business days)

Norway
22.00 € UPS (3 to 7 business days)

Australia
100.00 € UPS Express

Canada
100.00 € UPS Express

China
100.00 € UPS Express

Hong Kong
100.00 € UPS Express

India
100.00 € UPS Express

Indonesia
100.00 € UPS Express

Japan
100.00 € UPS Express

Macao
100.00 € UPS Express

Malaysia
100.00 € UPS Express

Saudi-Arabia
100.00 € UPS Express

Singapore
100.00 € UPS Express

South Afrika
100.00 € UPS Express

South Korea
100.00 € UPS Express

Taiwan
100.00 € UPS Express

Thailand
100.00 € UPS Express

Turkey
100.00 € UPS Express

USA
100.00 € UPS Express (duty-free import of goods up to 800 USD!)

Please note that customs taxes, duties and import fees for each individual country will be applied and invoiced separately through DHL or UPS.

mientus.com will not ship to PO Boxes.


Order:

Placing an order is divided in 5 easy steps and does not take you more than 2 minutes.

Click on “Proceed to Checkout”.

The following page offers to continue unregistered or to sign up for our shop.

If you register, you profit from several advantages:

  • save different addresses
  • fast payment within your next order
  • see the status of your current order
  • your account provides an insight into previous orders

After choosing an option please click on “Continue“.

As soon as you are registered, you are able to log in with your email address and password and complete the order in the following five steps:

1. Information on your bill:

Please enter your billing address and contact. Click “Continue “.

2. Information on the shipping:

Please tell us if you wish to use an alternative address for shipping.

3. Shipping options:

Germany - free shipping via DHL

mientus.com will not ship to PO Boxes.

mientus.com delivers worldwide with UPS and DHL.

EU Shipping - inside the European Union we deliver our goods with UPS.

Shipping costs are not included in the prices quoted in the Online Store.

Worldwide Shipping - we ship without german VAT (19%)!

After you have chosen your payment method, the total amount without german VAT is shown in the overview. Then you can place the order.

Please note that customs taxes, duties and import fees for each individual country will be applied and invoiced separately through DHL or UPS.

After choosing your destination please click “Continue“.

4. Payment:

You have the following opportunities to pay your purchase:

SOFORT Banking
If you choose SOFORT Banking you will be forwarded to the payment site of sofort.com.There you will be forwarded to your bank where you log in with your own online banking login details. The information will be sent to your bank in an encrypted form. Then you will be asked for a confirmation code (TAN). After you have entered a TAN, you will receive a summary of your transfer or an order confirmation from mientus.com. Look forward to speedy delivery of your purchase.

More information you can find here www.sofort.com

PayPal
PayPal is the faster, safer way to send money! Your details are never shared with the merchant. More details you find here: www.paypal.com

EC Direct Debit
For the EC direct debit procedure, you enter your bank account via an encrypted connection. The purchase price is debited from your account by our payment provider PayPal. You do not need a PayPal account or register for this process.

VISA
All credit card information is transmitted over secure internet connections with SSL technology. Enter your card number with expiration date and security code. You will be forwarded to Verified by VISA. After you entered your password you will receive your order confirmation.

More information about Verified by Visa: http://www.visaeurope.com/making-payments/verified-by-visa/

MasterCard (MasterCard SecureCode)
All credit card information is transmitted over secure internet connections with SSL technology. Enter your card number with expiration date and security code. You will be forwarded to MasterCard where you can enter your SecureCode. Then you will receive your order confirmation.

More information about MasterCard SecureCode: http://www.mastercard.us/securecode.html

American Express (with SafeKey)
All credit card information is transmitted over secure internet connections with SSL technology. Enter your card number with expiration date and security code. You will be forwarded to American Express where you can enter your SafeKey. Then you will receive your order confirmation.

After choosing your option please click “Continue“.

5. Overview on your order:

  • Please check your details. By clicking “Change” you are able to correct them.
  • Please accept our terms and conditions and the cancellation policy and finish the process by clicking “Place Order”an uns ab.
  • Depending on the payment method you have chosen, you will be asked for your payment details (SOFORT Überweisung, credit card, PayPal)

Confirmation on your order:

After you successfully completed your order, you will receive an email with a confirmation.
If not, please contact us (onlinestore@mientus.com).
Please check your spam file, too.

Return and exchange policy:

EU consumers have a 14-day withdrawal.

If you want to return the ordered goods then you can send them back to us within 14 days. To exercise the right of withdrawal, you must inform us by sending an email to retoure@mientus.com. You may use the model withdrawal form, but it is not obligatory.

You can request a return shipping label for the cost-free return of goods by DHL within Germany at retoure@mientus.com. Returning goods is free-of-charge and insured, if they are returned from within Germany. For orders from other countries inside the EU please return the goods at your own expense with a shipping service of your choice within 14 days to the following address:

Michael Mientus GmbH
Wilmersdorfer Straße 73
10629 Berlin
Germany
Tel.:+ 49 - (0)30 - 323 90 77

The products you return must be in a new, unused and unworn condition with all the original packaging. Garment tags must still be attached and our special mientus.com tag must be intact on all returned items. If you like to exchange the size of an item, then please contact us at onlinestore@mientus.com.

A revocation of distance selling contracts for deliveries outside the EU is not possible.

Refund:

After we have checked your return, we will refund the purchase amount within 7 business days.

If you have further questions or problems feel free to ask our customer support at onlinestore@mientus.com

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